Our policies were created with the best interest of both the Artist/Lounge and the Client. Please note, functional policies ensure the best experiences for each client, every time.
Please Note: Mondays will be closed for training classes only.
Late appointments of 10 minutes or more will be automatically cancelled and rescheduled for a later date. Please arrive on time for your appointment. If you are early, we kindly ask that you wait in your car until your appointment time.
Last minute cancellations/no show appointments will pay 50% of the original service price in order to re-book a later appointment. No appointment will be given until the balance is paid in full. No exceptions
For eyelash fills you must maintain half of your lashes or half of the original style/shape to pay the full price. Less than half requires a full set. No exceptions.
We ensure the correct amount of time, quality and application each time, in each one our eyelash sets to provide the best retention. Lashes Extensions will generally hold for the said times and only fall with natural shedding with proper at-home care. Thus, we will only fix sets free of charge for no more than 48 hours after the original appointment.
We recommend to pre book at the end of each appointment to ensure we have a spot for you in the future in order to maintain the best out of your service.